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Cookie Policy (EU)

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  • Cookie Policy (EU)

This Cookie Policy was last updated on 23 September 2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

1. Introduction

Our website, https://chatflot.com/en (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

5.2 Statistics cookies

We use statistical cookies to optimize the website experience for our users. With these statistics cookies we get insights into the usage of our website. We ask your permission to place statistics cookies.

5.3 Advertising cookies

On this website we use advertising cookies, enabling us to gain insights into the campaign results. This happens based on a profile we create based on your behavior on https://chatflot.com/en. With these cookies you, as website visitor, are linked to a unique ID but these cookies will not profile your behavior and interests to serve personalized ads.

5.4 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

Because these cookies are marked as tracking cookies, we ask your permission to place these.

5.5 Social media

On our website, we have included content to promote web pages (eg “like”, “pin”) or share (eg “tweet”) on social networks. This content is embedded with code derived from third parties and places cookies. This content might store and process certain information for personalized advertising.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible.

6. Placed cookies

Elementor

Statistics (anonymous)

Usage

We use Elementor for content creation. Read more

Sharing data

This data is not shared with third parties.

Statistics (anonymous)

Name
elementor
Expiration
persistent
Function
Store actions on the website

WordPress

Functional

Usage

We use WordPress for website development. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
wpEmojiSettingsSupports
Expiration
session
Function
Store browser details
Name
wp-settings-*
Expiration
persistent
Function
Store user preferences
Name
wp-settings-time-*
Expiration
1 year
Function
Store user preferences
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users

Google Analytics

Statistics

Usage

We use Google Analytics for website statistics. Read more

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
_ga
Expiration
2 years
Function
Store and count pageviews
Name
_ga_*
Expiration
1 year
Function
Store and count pageviews

Intercom Messenger

Functional, Marketing

Usage

We use Intercom Messenger for chat support. Read more

Sharing data

For more information, please read the Intercom Messenger Privacy Statement.

Functional

Name
intercom id*
Expiration
9 months
Function

Marketing

Name
intercom-device-id-*
Expiration
9 months
Function
Store a unique user ID

Microsoft Clarity

Marketing

Usage

We use Microsoft Clarity for heat maps and screen recordings. Read more

Sharing data

For more information, please read the Microsoft Clarity Privacy Statement.

Marketing

Name
_clck
Expiration
1 year
Function
Store a unique user ID

Purpose pending investigation

Name
ANONCHK
Expiration
Function
Name
MOUTH
Expiration
Function

Google Adsense

Marketing

Usage

We use Google Adsense for showing advertisements. Read more

Sharing data

For more information, please read the Google Adsense Privacy Statement.

Marketing

Name
_gcl_au
Expiration
persistent
Function
Store and track conversions

Purpose pending investigation

Name
google_adsense_settings
Expiration
Function

Nitropack

Functional

Usage

We use Nitropack for page loading speed improvement. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
nitropack_webhook_sync
Expiration
Function
Provide functions across pages

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
NitroPack:pv
Expiration
Function
Name
hs-beacon-366da59a-6789-4c2a-8a9f-3a6f1735b8a8-shown-animation
Expiration
Function
Name
e_kit-elements-defaults
Expiration
Function
Name
intercom.intercom-state-*
Expiration
Function
Name
NitroPack:visitorId
Expiration
Function
Name
loglevel
Expiration
Function
Name
NitroPack:visitorJourney
Expiration
Function
Name
lastExternalReferrer
Expiration
Function
Name
lastExternalReferrerTime
Expiration
Function
Name
NitroPack:NPTelemetryMeta:lastpv
Expiration
Function
Name
NitroPack:nitroDeviceSpeed
Expiration
Function
Name
showInitialQuestionsAboveBubble
Expiration
Function
Name
_fbp
Expiration
Function
Name
cmplz_functional
Expiration
365 days
Function
Name
cmplz_statistics
Expiration
365 days
Function
Name
cmplz_preferences
Expiration
365 days
Function
Name
cmplz_marketing
Expiration
365 days
Function
Name
wf-scan-issue-expanded-7
Expiration
Function
Name
wf-scan-issue-expanded-4
Expiration
Function
Name
wf-scan-issue-expanded-5
Expiration
Function
Name
explat-experiment--explat_test_jetpack_implementation_aa_test
Expiration
Function
Name
wf-scan-issue-expanded-6
Expiration
Function
Name
cmplz_consented_services
Expiration
365 days
Function
Name
cmplz_policy_id
Expiration
365 days
Function
Name
cmplz_banner-status
Expiration
365 days
Function
Name
intercom-session-d5v9p9vg
Expiration
Function
Name
mcfw-wp-user-cookie
Expiration
Function
Name
mcfw-bypass-cookie
Expiration
Function
Name
wfwaf-authcookie-f4f1223fc745499724eaf6975969406e
Expiration
Function
Name
wordpress_test_cookie
Expiration
Function
Name
chatbotMessages
Expiration
Function
Name
threadId
Expiration
Function
Name
nitro_prefetched_urls
Expiration
Function
Name
nitroScrollPos
Expiration
Function
Name
tk_ai
Expiration
Function
Name
trakdesk_cid
Expiration
Function
Name
wp_lang
Expiration
Function
Name
showPopupMessage
Expiration
Function
Name
trp_language
Expiration
Function
Name
_gcl_ls
Expiration
Function
Name
tk_qs
Expiration
Function
Name
wp-autosave-1
Expiration
Function

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

7.1 Manage your consent settings

You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.

8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Chatflot
Hereplein 4, Groningen
Netherlands
Website: https://chatflot.com/en
E-mail: contact@ex.comchatflot.com
Phone number: +31851301439

This Cookie Policy was synchronized with cookiedatabase.org on 16 September 2024.

Can be found at
  • Hereplein 4, 9711GA
    Groningen
  • contact@chatflot.com
  • +31 85 130 1439
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