Privacy policy
At Chatflot, we value the privacy of our users and strive to be transparent about how we collect, use and protect data. This privacy statement explains what information we collect, how we use this information and what measures we take to protect your data.
1. Information Collected
1.1 Chat History: Chatflot collects and stores chat history between users and the chatbot hosted on our customers' websites. This chat history may include information provided by users while chatting.
1.2 User Information: Depending on the chatbot configuration, we may collect information such as names, email addresses, or other personally identifiable information from users who chat through our customers' websites.
1.3 Customer Data: We may also collect customer data, including customer organization information and customer representative contact details.
2. Use of Collected Information
2.1 Service Improvement: The information collected is used to improve our service, including training our AI chatbot to generate better responses and improving the overall user experience.
2.2 Customer Support: We may use the information collected to provide customer support to our customers and users.
2.3 Analytics: We may use aggregated and anonymized data for analytical purposes to understand the use of our Service and identify trends.
3. Data protection
3.1 Security Measures: We take appropriate technical and organizational measures to protect the information collected from unauthorized access, use, modification or disclosure.
3.2 Data retention: We retain the collected data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
4. Sharing information
4.1 Third Parties: We do not share personal information with third parties unless necessary to provide our service or as required by law.
4.2 Anonymized Data: We may share anonymized and aggregated data with third parties for analytical or research purposes.
5. Your rights
5.1 Access and correction: You have the right to access your personal data that we hold and to correct any inaccuracies.
5.2 Deletion: You have the right to request deletion of your personal data from our systems, subject to legal obligations or legitimate business interests.
6. Contact us
If you have any questions about this privacy statement or how we collect and use your information, please contact us at support@chatflot.com.
This privacy statement may be updated from time to time. We recommend that you visit our website regularly for any changes.
