Collect real time feedback

Always know what your customers think of your chatbot answers? With Chatflot's message ratings feature, you get direct feedback. Thumbs up? Great, your chatbot is doing well! Thumbs down? No problem, that's an opportunity to improve. This way, you always stay sharp and ensure a service that makes your customers happy.

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Why message reviews?

Feedback is gold. It not only shows you what is going well, but also where you can make adjustments. With message ratings, you know exactly which answers your customers value and where they get stuck. These insights help you make your chatbot smarter and more effective. No more guesswork, but data-driven optimization.

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Boost customer contact

Thumbs down? Switch to a colleague

A customer not satisfied with an answer? No stress. As soon as a thumbs down is given, the chatbot can immediately forward the conversation to an employee via WhatsApp, email or live chat. This prevents frustration for the customer and ensures that their question is still answered correctly. This way, your service remains personal and professional.

View reviews in message history

All reviews are neatly stored in the message history. This means you can always look back at which answers are doing well and which are scoring less. Analyze trends, adjust your messages and make your chatbot a little better every day. Everything you need, clearly arranged in one place.

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Involve your team improvements

Use customer feedback to collaborate with your team to provide better answers. Share insights from message ratings and brainstorm how to address common questions or problem areas. Together, you’ll make your chatbot and your customer service stronger.

Increase customer satisfaction with smart adjustments

A thumbs down is not bad news, it is an opportunity to grow. Use the reviews to continuously adapt your chatbot to your customers’ needs. A better answer here, a new suggestion there – small adjustments make a big difference. Customer satisfaction guaranteed.

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Integrations

Whatever your favorite tools are, this AI assistant integrates with them. From messaging platforms to scheduling software, it’s ready for it.

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WhatsApp

The most popular communication channel in Europe. With this integration you are directly reachable for all your customers, on a platform where they feel at home.

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Zapier

Automate your workflows and connect your AI assistant to hundreds of other tools. From CRMs to email marketing software – everything works together smoothly.
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Calendly

Schedule appointments without the back-and-forth of emails? Check. This integration makes it easy for clients to reserve a spot in your calendar.

Transform your today
business with AI

Does this sound like music to your ears? We thought so! Do you also want to discover how this AI assistant can transform your business? Don't wait any longer and try it out for free today. You will be amazed at what it can do for you. 👇

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